Environment: Windows Server 2012 Standard, windows fax and scan version 6.2 (build 9200), MultiTechMT9234ZPX-PCIE-NV
We are able to send faxes without issue but when receiving faxes we receive the following error in the received log.
"Reception error" "Unknown fatal error" "0x0000000c" 3/18/2016 11:50:40 3/18/2016 11:51:26 "Multi-Tech Systems MT9234ZPX-PCIE-NV" "C:\ProgramData\Microsoft\Windows NT\MSFax\Queue\1D1812DEBEA30.tif" 0 "404xxxxxxx""650xxxxxxx" "770xxxxxxx" "" 0 "0x0401d1812debea30"
The main thing that I've noticed is that the TSID is incorrect in the log, displays previous fax number. I have checked the settings for the modem in Fax Service Manager and the TSID is correct there. I'm unsure if this is the issue but it does seem odd that the old fax number is being logged as the TSID when the TSID is configured correctly on the modem. Any assistance would be greatly appreciated.