I just purchased a new Canon LBP151dw laser printer for my home network. The printer is properly connected to the network, and when the driver is loading, it sees the printer and supposedly configures properly. The icon shows up in the devices and printers
screen, but when I right click on it I get a warning dialogue box that says the driver is not loaded, and would I like to load it. Whether I select yes or no, the printer properties box opens, but I cannot print a test page. I can't print anything else either.
When I look at the Event Viewer under Print Service Admin, I see a number of messages:
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[ Name] | Microsoft-Windows-PrintService |
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[ Guid] | {747EF6FD-E535-4D16-B510-42C90F6873A1} |
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| | | Keywords | 0x8000000000020000 |
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| | | | |
[ SystemTime] | 2016-06-14T00:29:36.898745500Z |
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| | | Channel | Microsoft-Windows-PrintService/Admin |
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| | | | |
[ UserID] | S-1-5-21-580835679-3687292482-3970167680-1000 |
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| | | | | PluginDllName | C:\WINDOWS\system32\spool\DRIVERS\x64\3\CNLB0MUI_D8007.DLL |
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And:
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[ Name] | Microsoft-Windows-PrintService |
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[ Guid] | {747EF6FD-E535-4D16-B510-42C90F6873A1} |
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| | | Keywords | 0x8000000000000220 |
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| | | | |
[ SystemTime] | 2016-06-14T00:28:32.982442500Z |
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| | | Channel | Microsoft-Windows-PrintService/Admin |
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| | | - | SetupInstallPrinterDriver |
| | | Label | InternalInstallPrinterDriverFromPackage |
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| | | Message | pfnPSetupParseInfAndCommitFileQueue failed |
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| | | DriverName | Microsoft XPS Document Writer |
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| | | ProcessorArchitecture | Windows x64 |
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| | | PackageAware | Not package aware |
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Do these help determine the problem?
Thanks