Hi there,
One of our network user's print jobs are randomly paused and disappeared from the print server. In the event logs eventID 308 says:
Document 12, Test Page owned by User1 was paused on Printer320. This document will not print until the document owner resumes the print job. No user action is required.
Other users have not had this issue, the difference is this username is a generic network account that's been used by multiple users. The user is not pausing the jobs and the printer is in the ready state, and restarting print spooler service on the print server would fix the problem but it will reoccur after a while. Is there any way to find a permanent fix? Thanks.