Hello all.
We have a Windows 2008R2 server with 15 remote desktop clients. One of the clients needs to be able to print a 3 x 4" label on a Zebra label printer. This was working perfectly fine for 3 years until this week. Somehow the printer setup got messed up and I ended up re-creating the printer. Now the label will not print with the correct orientation.
Some background info:
The printer is physically attached to the workstation (XP - don't laugh at me) and is set as a shared printer. The sever accesses the printer through a local port which points to \\workstation\sharedprinter. That part works fine.
If I login to the server from that workstation as a domain admin, the label prints correctly. However, if I login as the standard user that uses the workstation daily, the label seems to rotate 90 degrees when printing - so what is supposed to be a portrait label prints as landscape and vice versa. Since it prints correctly as a admin, I think the problem may lie somewhere in the permissions for the printer. But I have given that user full control over that printer. I even gave the everyone group full control over the printer. Just for fun, I tried putting that user in the administrators group temporarily. None of this has helped. I have checked the printer settings a zillion times and from what I can tell, they are the same whether logged in as admin or standard user.
Thanks for any suggestions.
The label is created in MS Word 2010 which resides on the server. It is a simple text only label designed to print in portrait mode on 3 x 4 label stock.
The label is created in MS Word 2010 which resides on the server. It is a simple text only label designed to print in portrait mode on 3 x 4 label stock.