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Windows Server 2003R2 print job ownership and Equitrac

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We are using Equitrac's Follow-You print queues on a 2003R2 print server. Everything works great until the print queue has to be paused and the Windows spooler is restarted. At that point print jobs that were already in the Windows queue seem to have their ownership changed from a fully qualified user ID (MyDomain\myid) to a simple user (myid) and users can not access their print jobs. This is reproducible every time the Windows print spooler is stopped and started.

Any ideas?


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