Hi Guys I have an issue that only seems to apply to Canon printers.
Print server is server 2008 (not R2) and has around 100 printers on it.
We have around 30 server 2008 (not R2) citrix servers that we install all of our required print drivers on, by connecting to different models on the print server. We get prompted to isntall drivers once, then all users logging on will be able to use the printers withou issue.
If I add a new model of cannon printer to the print server, when users try to use any canon printers at all, they are prompted to install the drivers, which they do not have rights to do. This is for canon printers, not just the one we added. If I RDP to the print server then add the printer again, I also get prompted, then when I go to install, clearly no drivers are being installed, but possible some inf file is being updated.
I do not understand the way in which a client of the print server knows a driver has been changed. Which files does it compare ?
Does it use the oem.inf and the oem.PNF file in the Windows inf directory? There is the whole list of printers in there.
Does the number after oem e.g. we are up to oem27 now need to match between the server and the clients? WHy does this not happen to HP printers ?
I need to find out why this driver install prompt is being triggered if I change any canon printer driver.
Any help would be greatly appreciated.
The last time this happened the new print driver was for a canon 2880, and the affected printers were ALL canons.