Hi there
This is my first time posting here :)
I am a Junior IT Specialist at a finance company. We use a central reporting program that is installed on an offsite server. This 'CRBS' server is sitting in the data centre of a company who is sorting out our network.
Our users connect to the CRBS server through RemoteApp. The CRBS program runs on their desktop perfectly but the problem comes in with printing. Try to run the print function through the RemoteApp in the program and it says that no printers have been selected. I have spoken to the developers of the program and they are unable to help me.
Now being a junior I am struggling to understand why it is not picking up the default printer on the client WS.
In the Remote Desktop options, under Local Resources, I have the 'Printers' box ticked, as well as the option on the server to enable the printer (Admin. Tools > Remote Desktop Services > RDP Session Host Config. > Connections > [name of connection]> Properties > Client Settings tab > Redirection)
I have already tried the steps in the link below but have gotten nowhere further
http://technet.microsoft.com/en-us/library/cc770631 .aspx (remove the space before ".aspx")
Will anyone be able to help point me in the right direction of what to install/run/tick/kick to get the users to print through RemoteApp?
Thank you in advance for your assistance.
Good day to you all