I installed the Print and Document Services role on a Windows Server 2008 R2 machine. Under Server Manager, I see its entry on the tree under Roles, and under that are two child nodes: Scan Management and Print Management.
If I expand Print Management, I see my the server name listed under Print Servers. If I expand Scan Management, however, there are no servers listed under Scan Servers.
My next step was to go back up to the Print and Document Services node, and from the right side of the screen, I clicked on Scan Server Configuration Wizard. The wizard loaded, and first asked me what service account to run the scan server under. Initially I had this set to a domain account that I had created specifically for this purpose, but after trying the process and having it not seem to work properly, I tried changing this to my domain administrator account for testing purposes.
When I click Next, it asks me for both the temporary folder and the size limit per user. I pointed the temporary folder to a second hard drive, E:\Scanning, and then set the size limit to 150 MB.
Clicking Next again, it asks me to specify an email server name. I set the hostname for that server, and click Next, which takes me to the Server Authentication Certificate selection. I've tried using both a self-signed certificate, as well as a certificate issued by my CA. The outcome doesn't change, regardless of which one I use.
Lastly, I'm asked to specify security settings. My options are "Authenticate using certificates (Recommended)" and "Do not authenticate using certificates (Less secure)." Again, regardless of which one I select, it doesn't seem to affect the outcome.
When I click on Finish a popup appears that says the new configuration will not be applied until the Distributed Scan Server service is restarted. If I click yes, it says it'll restart the service immediately, so I click on Yes and it restarts the service for me. After that, the wizard closes and it brings me back to the Server Manager window. Checking under Scan Servers again, there's nothing there. It just says "There are no items to show in this view."
I've rebooted the server several times, and tried pretty much every conceivable combination of settings on the wizard. No matter what I do, I have no luck with the process. The server never appears under the "Scan Servers" list, and if I try to add it manually by right-clicking and selecting "Add a Scan Server," it hangs on "Waiting for device discovery" for a while, before throwing an error message that says, "Windows failed to contact the scan server you specified. This can be caused when the server name you specified odes not match the name in the server certificate. If the server name from the certificate matches the server you want to connect to and you trust the network you are on, click Retry to restart the search with the certificate name."
I really have no idea what the issue is. I've tried requesting new certificates (using the "web server" template) from both the same CA, as well as our old/original CA. Still nothing: the Scan Servers list remains blank after the wizard completes. What am I missing here?
If I expand Print Management, I see my the server name listed under Print Servers. If I expand Scan Management, however, there are no servers listed under Scan Servers.
My next step was to go back up to the Print and Document Services node, and from the right side of the screen, I clicked on Scan Server Configuration Wizard. The wizard loaded, and first asked me what service account to run the scan server under. Initially I had this set to a domain account that I had created specifically for this purpose, but after trying the process and having it not seem to work properly, I tried changing this to my domain administrator account for testing purposes.
When I click Next, it asks me for both the temporary folder and the size limit per user. I pointed the temporary folder to a second hard drive, E:\Scanning, and then set the size limit to 150 MB.
Clicking Next again, it asks me to specify an email server name. I set the hostname for that server, and click Next, which takes me to the Server Authentication Certificate selection. I've tried using both a self-signed certificate, as well as a certificate issued by my CA. The outcome doesn't change, regardless of which one I use.
Lastly, I'm asked to specify security settings. My options are "Authenticate using certificates (Recommended)" and "Do not authenticate using certificates (Less secure)." Again, regardless of which one I select, it doesn't seem to affect the outcome.
When I click on Finish a popup appears that says the new configuration will not be applied until the Distributed Scan Server service is restarted. If I click yes, it says it'll restart the service immediately, so I click on Yes and it restarts the service for me. After that, the wizard closes and it brings me back to the Server Manager window. Checking under Scan Servers again, there's nothing there. It just says "There are no items to show in this view."
I've rebooted the server several times, and tried pretty much every conceivable combination of settings on the wizard. No matter what I do, I have no luck with the process. The server never appears under the "Scan Servers" list, and if I try to add it manually by right-clicking and selecting "Add a Scan Server," it hangs on "Waiting for device discovery" for a while, before throwing an error message that says, "Windows failed to contact the scan server you specified. This can be caused when the server name you specified odes not match the name in the server certificate. If the server name from the certificate matches the server you want to connect to and you trust the network you are on, click Retry to restart the search with the certificate name."
I really have no idea what the issue is. I've tried requesting new certificates (using the "web server" template) from both the same CA, as well as our old/original CA. Still nothing: the Scan Servers list remains blank after the wizard completes. What am I missing here?