Appcrash mmc.exe and explorer.exe when opening printer preferences

Hello

We have two Windows 2008 R2 print servers that are experiencing an issue that crashes mmc.exe (Print Management Console) or explorer.exe (Device & Printers) when trying to open the printer preferences or default settings. Basically, the user interface for the driver is crashing on these servers when trying to open them.

It has something to do with the OS because the same drivers work on other Windows 2008 R2 servers.

The solutions I have tried are:

sfc /scannow - No corrupts reported

chkdsk - No errors reported

Removed printer, port and driver package -> restarted spooler -> reinstalled - crash persists

Stopped spooler -> cleaned spool directory -> started spooler - crash persists

Install all optional windows updates so it is at the same patch level as the servers where the drivers work. - crash persists

Event I receive:

- System 

  - Provider 

   [ Name]  Application Error 
 
  - EventID 1000 

   [ Qualifiers]  0 
 
   Level 2 
 
   Task 100 
 
   Keywords 0x80000000000000 
 
  - TimeCreated 

   [ SystemTime]  2013-07-03T18:49:34.000000000Z 
 
   EventRecordID 20488 
 
   Channel Application 
 
   Security 
 

- EventData 

   mmc.exe 
   6.1.7600.16385 
   4a5bc808 
   KERNELBASE.dll 
   6.1.7601.18015 
   50b8479b 
   c0000002 
   0000000000009e5d 

Faulting application name: mmc.exe, version: 6.1.7600.16385, time stamp: 0x4a5bc808
Faulting module name: KERNELBASE.dll, version: 6.1.7601.18015, time stamp: 0x50b8479b
Exception code: 0xc0000002
Fault offset: 0x0000000000009e5d
Faulting process id: 0x%9
Faulting application start time: 0x%10
Faulting application path: %11
Faulting module path: %12
Report Id: %13


Regards,

Dave