Hi,
We have several printers where jobs are randomly paused. In the event logs event id 308 is logged that says:
Document 344, <2> (Job 3725019543) Microsoft Word - PROGRESS REPORT owned by UserName was paused on libraryblack. This document will not print until the document owner resumes the print job. No user action is required.
Other jobs continue to print and if the user re-submits the job it will print OK. The user is not pausing the jobs and the printer is in the ready state. Is there any way to find why these jobs get paused?
