Quantcast
Channel: Print/Fax forum
Viewing all 1589 articles
Browse latest View live
↧

8 Months and counting...

April 28, 2014, 11:27 am
$
0
0

Hello all,

We have 2 different domains with their own printer servers. All are running Server2008R2x64 and here is what we are seeing:

All the machines have the same base image being Win7x64 Enterprise. We have approx. 600 computers total

One domain is called ABC had the Print server initially with HP Universal Drivers 5.4 PCL that were upgrade to 5.5 PCL
This domain suffer from the random unable to print Event 372 issue with  the the error of 5 Access Denied. Were get random calls about the inability to print and most of the calls tend to be on a Monday.

The other Domain is called DEF has 3 Print Servers. Two of the Print severs are in the USA and one is in LDN. The two PS in the states originally were configured with HP universal Drivers 5.4 PCL and both were upgraded to 5.5 We get calls from users of these 2 print servers ever single day. Aproxximately 5 a day complaining that they cant print.

Built a brand new SVR2008r2x64 server with only HP universal 5.7 PCL and added only 20 machines of known people whose machines were having printing issues. We have purged out all the old drivers and their settings etc with the registry changes shown below. Even on a brand new PS with the HP 5.7 drivers added initially we see the same printing error  Event 372 Access Denied 5......

The LDN PS that only the London users connect to for printing is still using 5.4 pcl and hasnt been upgrade. These users have NEVER had a client lose their ability to print. They are in good shape.

We have  Lumension Sanctuary Device control on all our machines. I use to believe that this was the culprit in such a way that is was too restricted on the machines but if it was all the machines would suffer and not simply a random handful which is the case for us.

This is the script we run on machine that are afflicted. Even doing this doesn't prevent the same machine from becoming a victim again. 

FYI the last 2 lines of the regkey  are added as of today per the new thread so I can't confirm if the LOADTRUSTEDDRIVERS and TRUSTEDDRIVERPATH work or don't work for us. I will update as i get more info.

pushd %~dp0
ECHO OFF
Echo You must run this as Local Administrator to allow write access to the registry
pause
regedit.exe /S "HPDriversCleanUp.reg"
Echo The Registry has just been modifed.
net stop spooler
net start spooler
Echo The Print Spooler has Sucessfully been stopped and restarted
Echo Add back the necessary HP user's printers to the machine
Echo You might need to restart the computer in order to finalize these changes
Echo Hit any key to exit this CMD Window
popd
pause

Below is the contents of the HPDriversCleanUp.reg key  Basically it cleans up the junk files and whatver we believe needs to be purged. A compliation of all the posts for the internet and their remedies.

Windows Registry Editor Version 5.00
 [-HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Print\Providers\Client Side Rendering Print Provider] /f
 [-HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Print\Environments\Windows x64\Drivers\Version-3\HP Universal Printing PCL 5 (v5.5.0)] /f
 [-HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Print\Environments\Windows x64\Drivers\Version-3\HP Universal Printing PCL 5 (v5.7.0)] /f
 [-HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Print\Environments\Windows x64\Drivers\Version-3\HP Universal Printing PCL 6 (v5.4)] /f
 [-HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Print\Environments\Windows x64\Drivers\Version-3\HP Universal Printing PCL 6 (v5.5.0)] /f
 [-HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Print\Monitors\HPMLM135] /f
 [-HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Print\Monitors\HPMLM121] /f
 [-HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Print\Monitors\HPPMOPJL] /f
 [-HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Print\Monitors\HP Universal Print Monitor] /f
 [-HKEY_CURRENT_USER\Printers\Connections] /f
 [-HKEY_CURRENT_USER\Printers\Settings] /f
 [HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Print\Providers\LanMan Print Services\Servers] /f
"LoadTrustedDrivers"=dword:00000001
"TrustedDriverPath"="(“”)"

I know we aren't alone with this issue and it is a very serious problem in my organization that needs resolutiion. Hopefully my scenarios can shed new light on this. It been ongoing for over 8 months. Any suggestions are welcome. Thanks for reading.

↧
Search

AD (Windows Server 2008 R2 DC's) x86 Print driver issues

March 24, 2011, 1:45 pm
$
0
0
(moving this question from the TechNet Wiki to the TechNet forum):
 
 
Hi there,

I've been trying for several days to install an x86 additional print driver in a 64bit WS2008 R2 (which is the AD primary DC, also with the Print Server role installed).
I always get the same error... which tells me that the driver must be installed from an x86 workstation, using the local print server to connect to the print server on the WS2008 R2 and then upload the x86 driver to it.
But when I try to do this, it always fails, reporting an error that says something like "It's not possible to install the XXXXXX x86, type 3 - user mode driver. The operation could not be completed (error 0x00000490)".
The workstation where I'm trying to upload the driver from, to the WS2008 R2 server, is an AD member.
It also fails when I try to locally install the driver directly into the x86 workstation or WS2008 R2, using the domain administrator credentials.

I then removed the workstation from the AD... and then was able to successfully install the x86 print driver on the x86 workstation!
Obviously, the x86 print driver continues to fail on the WS2008 R2.

I then put back the workstation into the AD... and the problem came back!

Is there anyone with the same problem?... I would appreciate any help!

Thanks.
Kim Ditto-Ehlert, Senior Technical Writer, Microsoft
↧
↧

Printers not showing up in Add Printers / Network module - No printers found

May 8, 2014, 10:07 am
$
0
0

Hello All,

I have tried a few different recommended fixes to no avail.  When simply going to Devices and Printers, Add Printer, then Network.... no printers are found, until you click the The Printer isn't listed and find under the directory, they are all seen.  Nothing has changed with the server itself and everything seems to be in order.  This is a problem since I'll be rolling a bunch of new larger MFD printers in the coming weeks.  I will mention, and not sure if the timing is just coincidence, but I did install the NFS file service to the server, then promptly removed it, and this seemed to happen around that time.  Any help/lead would be appreciated.

Below are the items I have tried.

    • Removed/Relisted all printers in Printer Management
    • Confirmed the printer permissions as correct
    • Confirmed the printers are shared and visible when browsing to the printer server via UNC path
    • Printers are visible in the Default Naming Context for that server within ADSIedit
    • Network Discovery (for domain users) is enabled IN and OUT on the printer server as well as on any client machine trying to find/add one of these printers
    • Event View or the Role events show NO errors for that particular service
    • The SSDP service is running
    • Using local gpedit, published the printers manually (can only be seen from the print server itself and no other client, but also doesn't show name or location of the printer)
↧

Network printer is displayed incorrectly as offline.

May 5, 2014, 1:30 am
$
0
0

http://support.microsoft.com/kb/2713128


We are experiencing exactly what the above article describes. However, we are having the issue only on Windows 8.1 

When a user works from home, on their laptops, during the evening, the shared printers are shown as offline, when they get into the office the next morning. Only a restart of the print spooler solves the problem, until next time they work from home.

The hotfix is only for Windows 7 and Server 2008 R2. Any suggestions how to fix this on Windows 8.1?

The fix is not working for 8.1

 


↧

Problems installing 32 bit printer in Windows Server 2008 R2

May 14, 2010, 6:41 am
$
0
0

I'm trying to install 32 bit printer drivers on our Windows Server 2008 R2 print server for various printers including Xerox copiers and some older HP printers.  The 64 bit versions (universal printer drivers for HP and Xerox) of the drivers install without problems for the most part but I get stuck on the 32 bit install.  It wants the 32 bit NTPRINT.INF/NTPRINT.DLL files from the I386 directory of our Windows XP SP3 which has been copied to the local server directory.  It asks for the files in D:\I386 or C:\I386 but when I browse to those directories and select the NTPRINT files and click OK it just keeps asking for the same file.  I have no choice but to abort the driver install. 

We're in the process of moving to AD this summer and eventually moving to Windows 7 Enterprise 64 bit but in the mean time, we still have a boatload of Windows XP systems on campus that still need 32 bit printers in order to print.  Any ideas?

↧
↧

Win 8 and 8.1 client showing shared printer server as offline

November 6, 2013, 1:23 am
$
0
0

Hi,

 

we have a problem with our print environment (HP and Ricoh printers).

 

We have some Windows 8 and 8.1 clients and a Windows Server 2008 R2 printserver.

Windows 8 and 8.1 is showing the printers as offline. Its seems the problem described here ->http://support.microsoft.com/kb/2713128

We already installed the fix on the server but this didn't resolve the issue.

 

Maybe somebody have the same issues and an alternate solution for this?

Best regards
↧

lpr printing from linux

March 18, 2014, 12:08 pm
$
0
0

We currently have Linux based applications that we would like print jobs be directed to windows print server. Our current server is windows 2012R2 with LPD services enabled. Does anyone have any type of documentation on how this could be achieved via LPR

Thanks in advance.

Rene

↧

Programmatically Setting *Global* Printing Permissions on Windows 7 Client

May 15, 2014, 11:50 am
$
0
0

By default, Windows 7 allows a user to create a local printer in the Printers and Devices dialog (via Add Printer -> Add A Local Printer).  

We would like to prevent unprivileged users from doing this.   We found that we can pull up Print Server Properties (as Administrator), Security Tab, select INTERACTIVE, and remove the check for "Manage Server".    After that, the "Add a Local Printer" has a Shield, meaning it takes elevated privileges to install a local printer.    This is exactly how we want it. 

How do we implement this modification on 10,000+ machines?   There does not seem to be a Group Policy setting to do this, nor any obvious commandline utilities or powershell commands to change this particular permission setting. 

↧
Search

Server 2008 R2 , Windows 7, IPP

November 8, 2011, 12:34 am
$
0
0

Hey guys,

I have a Windows 2008 R2 printserver runing where IPP is installed. Now my problem is when I go over the webpage to install the printer, it is mapped liked:

- "printernname on http://servername"

on my client, what I'd like to see is a "normal" mapping like:

- "printername on printserver"

on the pc.

I already added the printserver to trusted sites in IE and protected mode is also disabled. Is there any other setting I am missing?

Let me know if you need additional information.

Thanks!

↧
↧

2008 R2 Jobs stay as "Sent to Printer" if Creator Owner rights removed.

July 25, 2010, 6:54 pm
$
0
0

We are experiencing a problem on Server 2008 R2 Enterprise with print jobs staying in the queue with a "Sent to Printer" status after they have been printed.

I have found two threads that describe a similar problem here and here but neither offers a solution applicable to this case.

I have also noticed that if the spooler is restarted with jobs in the "Sent To Printer" state they print a second time and clear from the queue. However, future jobs submitted still experience the same problem of not clearing.

I have tested this and it occurs on a HP 4050N (using MS provided drivers), a Samsung CLP-550 and a Fuji-Xerox AP-II 4000, printing from both Windows XP and Windows 7.

I have tracked the issue to occurring when the user printing does not have the "Manage Documents" rights to their print jobs. By default users get this right through the Creator Owner security settings for their own jobs, however print monitoring software such as Papercut requires you to remove this so users can not un-pause their own jobs. In previous versions of windows even with this right removed the jobs would still delete when printed. It appears in Server 2008 R2 the print server will not delete the job when printed if the user does not have "Manage Documents" right.

Can anyone suggest a solution to correctly delete jobs when printed, but not give users the Creator Owner so they can not bypass the print auditing software?

 

↧

"redirected" appearing in Devices and Printers folder

May 20, 2014, 12:29 pm
$
0
0

We recently upgraded our print server to 2008 R2 server and noticed after adding approx a dozen networked printers we now see a duplicate of each with "(redirected 3)" next to each icon. What exactly do these icons represent and can they be deleted?

Thanks

Hank Vare

↧

fax server & security

May 18, 2014, 3:58 am
$
0
0
I have a problem , some accounts added in Microsoft fax service manager can see and delete files, I don't want to do this job, I want only they see the objects,i config security setting for this but I don't give right answer, how to config this item ?
↧

Unable to receive fax on server 2012 r2, sending faxes is not a problem

January 17, 2014, 6:26 am
$
0
0

Hello,

I am running a server installed with 2012 r2, fully updated, connected with a 56K USB controller dial-up External Faxmodem with Voice, downloaded the newest driver for 2012.

Added the role: Fax server with all the components.
Configured the fax server settings.
Configured the Modem area code.
Adjusted the Microsoft Fax and Scan settings.

the problem is that i am unable to receive faxes, the modem stands on auto pick up, if i set it on 2 rings the fax services crashed and needs to be restarted, when i set it on 4 rings the services will not crash but the fax will not be received.

So to figure out the modem was defect (it works on the 2008 server) I treid to send a fax, that works without any problems.

I also treid it with another fax software called GFI, the funny thing is that with GFI and the exact same settings (rings, modem speed, FIFO buffer on) I receive the faxes.

I have got a few event ID's like 32109 and 32092, searched on the internet treid everything (turning of FIFO, set modem speeds lower, adjusted the rings form 1 to 8, other modem (same Model))

Called with the company of the modem and their technical support said that there where no known issues with server 2012 and the fax role.

I even reinstalled the whole server and the Fax role, just to be sure I did not make any mistake, has anyone an idea to solve this or what I can try?

Thanks in advance.

Greetings,

Stefan van der Ploeg

↧
↧

All printers missing from Print Management

February 27, 2009, 12:01 pm
$
0
0
Okay, so I have a weird issue.  I am running Windows Server 2008 Standard SP1 on my local workstation and used to be able to fully administer all printers in our company via Print Management installed as a feature from Remote Server Administration Tools > Role Administration Tools > Print Services Tools.  One day earlier this week, I lost this ability. 

All printers literally disappeared.  I can still see drivers, forms and ports, but absolutely no printers.  However, within printers inside Print Management, I can still add a new printer although I cannot see it - but know that it has been added successfully by consoling the respective print server and tested it.  I also am still able to see all deployed printers (via GP) and can still deploy those that have previously been deployed.

Nothing has changed in terms of security rights (I am a Domain Admin), firewall settings, or Windows Updates.

The print servers that I connect to are all on the same subnet, and are running Windows Server 2003 R2.

I've tried removing and re adding the Print Services Tools in Server Manager and tried updated Windows Media Services 2008 via this link. 

I cannot find anything out on the web indicating a similar issue,  so I am hoping someone on this forum may be able to help.

If this is a known issue, I must of overlooked the post, so please post the link for me.

Thank you,

Bob

↧

Update Print Drivers without disruption

March 13, 2012, 10:15 am
$
0
0

We're currently running a 2008 R2 x64 Windows server to manage our shared print queues.  Lately we've had issues with the current version of the hp universal driver (5.1) we're using with Windows 7 x64 sp1 clients.  The spooler service crashes every couple of hours and sometimes when users go to print they do not have any printers showing.  We get periodic tickets on this.  Any Win 7 I connect to and take a look at their event viewer, they have this issue.  Our printers are delivered using group policy preferences.  There are no issues with XP clients.  I've created a group policy to set "driver isolation" as a test to Win 7 clients with good initial results as suggested in this forum.  This seems to be a good short term fix.  However, the hp universal drivers (pcl 5 and pcl 6) need to be updated to the latest version which I believe is 5.4 to truly resolve the issues.

I'm wondering if anyone has gone through this process and how to best go about the updating of the universal drivers as to not cause issues with clients.  

↧
Search

Windows 7: Windows cannot connect to the printer 0x0000007e

September 2, 2009, 1:01 am
$
0
0
I wonder if there is some way of debugging why the driver fails. The drivers are shared from a Windows 2003 R2 server, and our clients are Windows 7 Enterprise x86.

The full URL of the driver is http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareDescription.jsp?lang=en&cc=us&prodTypeId=18972&prodSeriesId=431039&prodNameId=431042&swEnvOID=2093&swLang=8&mode=2&taskId=135&swItem=pl-28280-4
↧

Print Server Lab

May 23, 2014, 5:57 am
$
0
0

Hi, I'm not very good in print management. I would like to improve my practical knowledge so I have built a lab with few Windows Server 2012 machines. But I don't have real phisycal printers.

Can I somehow create a few "virtual" network printers for practice purpose ?

↧
↧

Two variants of installing printers. What to choose?

May 23, 2014, 5:56 am
$
0
0

Hello!

I have a print server based on Widows 2008 R2 OS and more than 50 clients based on Windows 7 SP1 and later OS.

I know two ways of installing printers via GPO by selecting different options.

1) User configuration - Windows settings - Deployed printers - Add

I can achieve the same result through a print server by selecting a printer and selecting the "Deploy with Group Policy..." option.

2) User configuration - Preferences - Control Panel Settings - Printers

What way should I use if I have only Windows 7 clients and users are not administrators on their PCs?

I understand that the second variant has more options (Create, Update, Delete and so on) but I don't plan to use it.

And the second question: How to prevent appearing "Update driver" screen (after updating drivers on a print server) if users as I said do not have administrative privileges?

Thank you very much!

PS. As for second question, changing 'User Configuration - Policies - Administrative templates - Control Panel - Printers - Point and Print Restriction" option to Disable does not help me.



↧

Win 7 clients losing printers

October 1, 2012, 10:31 am
$
0
0
Occasionally, my Win7 client computers lose their connection with the print server (Server 2008 R2). Most of my customers  have no issues with the printers, but some (even tho they've been working fine for some time) will abruply not be able to use the printer, even when the printer is deleted and reloaded from the network. There seems to be no pattern as to how many or which customer or group is affected. Any ideas?
↧

Need to export windows 7 x64 builtin printer driver to a x86 print server

November 10, 2010, 12:26 pm
$
0
0

 Hi,

 

We're planning our migration to windows 7 x64. But our environment doesn't have a x64 server neither a Server 2008; we only have x86 server 2003.

 

We are having trouble with printer Konica Minolta Bizhub 161f. I spoke with Konica support, they advised me they do not have a x64 driver for this model yet. The tech told me i can use the HP LaserJet Family PCL5 driver built-in windows 7. I connected the network printer and selected the built-in driver from the list. So far this works as a charm.

 

Here's my concern, in order to upload x64 drivers to a 32bit server, i need to first to connect the printer from the print server to my x64 computer. But when i try this, i don't have the prompt to select a driver from win7 built-in drivers. When i choose connect to... it asks me to locate a INF file on my computer. I don't have the INF file since its built-in windows. I tried to look within Windows's file system, under "Windows\INF\" but i couldn't find what i need.

 

1. How can i export or find a built-in driver file within windows 7?

2.Is there is a better way to upload x64 drivers to a 32bit Server 2003?

 

Any help would be greatly appreciated.

Thanks

Regards,

 

Benoit

↧
Viewing all 1589 articles
Browse latest View live
Search
<script src="https://jsc.adskeeper.com/r/s/rssing.com.1596347.js" async> </script>