Quantcast
Channel: Print/Fax forum
Viewing all 1589 articles
Browse latest View live

Select Printing Defaults - Incompatible Print Settings

$
0
0

I'm using the MS LaserJet 4300 PCL 6 drivers. 

When I select Pinting Defaults... from the Advanced tab, I get a pop-up window stating "Incompatible Print Settings".

"There are one or more conflicting settings.

Output Bin: Stacker Bin

Accessory Out Bin: Not Installed

Radio button 1 - Restore my previous settings

Radio button 2 - Keep this setting, and I will change later."

Whether I choose option 1 or 2, the pop-up still displays.

Any suggestions?

Thanks


Remote desktop redirected printer doc

$
0
0
I have a problem in some printers that when i conect to the terminal server 2003, The local printer (of the client's computer) begins to receive many documents redirected and can't print nothing because the local printer has like 3000 documents in the printer queue,how can i resolve this issue, why windows 2003 don't recognize those printers, like the hp 1015 o hp 1010. I have installed sucesfully other printers like the HP deskjet 5650 and i don't have problem with those, but it has been imposible with the hp laser jet 1015, what am i doing wrong?,
 

Print redirecting

$
0
0

We have a Server running 2012 and use it as a print server for our copy machines. Does anyone know if it's possible to do the following?

If a user printers to copier 1 and the job is less than 50 pages it prints to copier 1, but if the print job is larger than 50 pages it is redirected to copier 2?

Copier 1 is a Ricoh MP C8002 

Copier 2 is a Ricoh 907EX

Thanks


Splwow64.exe error

$
0
0

Hi.

Our users are getting all of a sudden the follwing error when they try to print on our Xerox printers:

splwow64.exe - System Error

The program can't start because x2utili6.dll is missing from your computer. Try reinstalling the program to fix this problem.

The users are local admins on their workstation, the printers are mounted automatically by GPO, these are Windows 7 x64 machines, it is affecting not all users (i can print myself without any issue).

I have tried restarting the spooler service and delete the C:\WINDOWS\SPOOLER\PRINTERS files without any luck.

The dll file is located in two places:

C:\Windows\System32\DriverStore\FileRepository\x2univx.inf_amd64_neutral_0d51743efa7abccc

C:\Windows\System32\spool\drivers\x64\3

Shared Printer Rights

$
0
0

Is it possible to share a printer and give the user rights to change the driver in use but not modify other printer settings?

We have driver compatibility issues causing problems with different PC's on a client network so we're unable to standardize on a single driver. The server has multiple drivers installed but the users can't choose between them unless we give them management rights as far as I'm aware. If we standardize on one, some machines can't print.

Any insights would be appreciated, thanks!


Andrew

V3 Printer driver on Windows Server 2012

$
0
0

Hello there.....

I have installed Print services on Windows Server 2012. I have read several forum and found that it is a best practice to install V3 drivers if workstations run on Windows 7.

Our all of workstations have windows 7 so I want to install v3 printer drivers. we have printers of HP and Canon mostly.

So can anyone tell me how can I get V3 drivers of HP Laserjet P4015 for example...

I have installed a driver but found its v4.

Please tell me how can I install V3 driver for HP, Canon printers.....

Thanks

Kind Regards

Namvi

Unsigned print driver installation on Windows 2012 Server

$
0
0

What is the easiest way to install unsigned Xerox print drivers on a Windows 2012 Print Server?  I'm getting this error, which I think must be related to the drivers being unsigned:  "Driver installation failed", because all other drivers install fine and are signed.  Please advise.

thanks!


JScott2

How can I fix this printer error with Samsung SCX-4300 and SCX-4521f on Windows Server 2008 R2?

$
0
0
I have two printers installed on Windows Server 2008 R2 (64-bit):

1. Samsung SCX-4521f
2. Samsung SCX-4300

There are two computers (Windows 7 Professional, 32-Bit) connected to this server that utilise these shared printers.

The drivers installed are as follows:

  1. SCX-4x21_Win7_Print.exe (Win 2000/XP/2003/Vista/2008/Win 7    3.04.96:03    Print Driver    11 Dec, 2009    12.37    MULTI LANGUAGE)
  2. SCX-4300_Print.exe (Win 2000/XP/2003/Vista/2008/Win 7(32,64bit) 3.04.95:07 Print Driver Jan 19, 2011 53.07 MULTI LANGUAGE)
After printing documents for some time (within a 24 period) the printers no longer respond to print requests.

On the server opening "Control Panel\Hardware\Devices and Printers" shows the two printers with yellow exclamation marks.

The "SCX-4x21" printer shows the "Status" as "Needs troubleshooting" and "Printer: Error".

The "SCX-4300" printer shows the "Status" as "Needs troubleshooting".

Neither will print a test page.

Searching for new drivers automatically returns saying: "The best driver software for your device is already installed".

The error persists and nothing will print.

When double-clicking on the "SCX-4x21" printer (or going to "Control Panel\Hardware\Devices and Printers\Samsung SCX-4x21 Series") you see the following:
"Printer: Error" and "N document(s) in queue".

Clicking on either of these brings up the print queue and shows a document with the status of "Error - Printing".

As each job with an error is cancelled the next one attempts to print and also displays an error like the last.

Once all the jobs are cleared the printer information says "Printer: Ready".

Sending a "Print Test Page" sends the printer into an error state saying "Printer: Error".

With the "SCX-4300", sending a "Print Test Page" displays a bubble saying: "Toner Empty: Replace Toner".

However, I can't see any specific error messages.

How do I find out what exactly "Needs troubleshooting"?

Please can anyone advise further?

Event 4098 GPO Printers, Item-Level Targeting 0x80070bc4

$
0
0

Dear All,

I have a Windows SBS 2008 Server with a Windows Server 2008 R2 Terminal Server.  I deploy the printers using GPO, and I also do Item-Level Targeting to manage default printers.

When the user has no printers installed in his session, the deployment of the printers is going fine... The printers are installed, and the correct printer is taken as the default one.

When the user logs off, and logs on again, following messages appear in the event viewer :

The user '<user>' preference item in the 'Printer Policy' Group Policy object did not apply because it failed with error code '0x80070709 The printer name is invalid.' This error was suppressed.

--> Item-Level Targetting is no longer applied.

I already tried :

- http://social.technet.microsoft.com/Forums/en-US/winserverGP/thread/3e413556-5db6-4f26-b15f-ecdb63ae6363

- Adding the Terminal Server Computer account to the printers security

- Played around with Group Policy LoopBack Mode

- Gave the user administrator rights

-...

I really don't know what to do next and the customer is really complaining about this.

Can somebody please help me?

Kind Regards,

Koen Verbeke


Koen Verbeke ICT Consultant @ IF-IT4U bvba

Shared Print Driver (Fuji Xerox)

$
0
0

Hi guys,

I deployed 7units of Fuji Xerox Multi Function Printer.

Current OS 2008 R2. basically i share out 7 drivers 5 unit is running same driver. Users able to map to 4 unit. 1 of the shared printer driver unable to connect when i \\servername and double click connect it just state installing drivers next it prompted unable to connect.

Any ways to tackle the issue? Which area should i look at..

Cannot update printer driver on client computers

$
0
0

Hi all,

we are migrating users and computers from one domain (DomainA) to another one (DomainB). All was working fine: bidirectional trusts is created, all users and computer are migrated but the printer server still exists in DomainA and is being used. All 45 printers are Canon models: Canon IR2525i and Canon IRC2030i. Also, Domain A print server is the last DC at domainA and is running Windows 2008 R2. Domain B DCs are running Windows 2003 SP2

All users could print ... but yesterday a workmate tried to install a new printer (Canon iR ADV C2230), so he decided to install its driver. After that, all Windows 7 users were unable to print (there are some XP computer but they can print) because all Canon printers show a 'Driver update needed' message with privilege prompt, but users cannot update because they're non-admin users.

We're using GPO & GPP for printer deployment. I've tried to use 'Point and print restrictions' as I could read at http://technet.microsoft.com/en-us/library/cc753269.aspx. First I disabled Point and print restrictions... the same result. After that, I tried to enable it and set as trusted server the DomainA print server and not showing warning or elevation prompt when connecting or updating driver... same result.

Also, I tried to set GPO policy for user permission 'Devices: prevent users from installing printer drivers' to Disabled. and using GPP adding a common group for migrated users to local advanced users group.... same result.

The last attempt was, using GPP printer deployment, set 'Replace' instead of 'Update' a printer, but after GPUPDATE /FORCE I can see the modified printer dissapears, but not returns. At event viewer I can see 0x80070bcb error : The specified printer driver was not found in the sistem and needs to be downloaded


Any idea what else can I do? If I set admin user at privilege prompt drivers are installed succesfully, but is not a solutions because there is a lot of clients :(

Thanks in advanced

2012 R2 Fax Service Crashes sending and receiving

$
0
0

Brand new 2012 R2 - all current updates

USR 5686-05 External COM1 modem (driver included w/ Windows only per Manf.)

Only HyperV and necessary Fax Server roles installed.

Configured fax service - http://technet.microsoft.com/en-us/library/jj134193.aspx

Modem worked fine on old SBS2003

when receiving modem answers, begins handshake then service crashes

when sending from client i had a message get stuck in the que although it was not visible in the manager -- it kept attempting to resend as service would restart but again crashes during or immediately after handshake

have a new USB modem on the way

found a number of similar issues with 2k8R2 but no hotfixes for 2012

Event 7031 The fax service terminated unexpectedly. It has done this X time(s). Blah blah restart the service.

No other info I can find re: crash. Need somewhere else to look for clues or others experiencing same issue.

Thanks!

Windows 2008 R2 - Printer "Offline" SNMP issue.

$
0
0

The issue:

Not unique from what I have read in these forums and elsewhere around the globe.  But essentially, I have printers that go "offline" and only come back into life if I disable SNMP per printer port and therefore lose any "real" status messages.

Some Environmental Information:

- The printers and the print server are on the same logical subnet

- There is no filtering/Firewall between the printers and the print server and not relevant given they are on the same logical subnet.

- The firewall is disabled on the Print Server

- The SNMP community string(s) configured on the printer matches that of the print server port

- The manufacturing model of the printer varies.  Various print vendor makes and models, of the 5-6 affected devices, all of them are different.

The following information relates to the newest printer a Ricoh Aficio MP C4501, manufactured and released in 2011 which is one of the models that has the issue

- The Printer's NIC firmware is up to date (applied myself as I work for this particular print vendor) and is fully compliant with SNMP V1, V2 and V3 and supports all relevant MIBs

- When the issue occurs, I can access the printer's web configuration page

- When the issue occurs, I can ping the printer device showing "offline" on the print server

- When the issue occurs, I can interrogate the printer device using an SNMP browser (many different types) on SNMP V1, V2 and V3 without issue

- When the issue occurs, I can monitor the device and get detailed status updates using SNMP V1, V2 and V3 in the print vendors own device management application as well as Spiceworks without issue

 

Note:

I am quite confident that there is not a communication issue with SNMP to/from the device.

I am quite confident that there is not an issue with the printers NIC in terms of firmware

I can get around this by disabling SNMP per port, but this is _NOT_ a fix because "actual" status' other than "online" are never reported.

 

Summary:

I'm going out on a limb here and suspecting that the root cause is not the device, firmware or print driver, but in fact something within Windows Server Print Subsystem.  To that end and given there has been a huge amount of discussion on this issue, is there any progress or even acknowledgement that this _MIGHT_ be a problem that Microsoft need to address?

 


--------------------------- ASE, CNE, CCNP, CLP, MCSE --------------------------

Deploy printer with single sided defaults

$
0
0

Hi,

We are trying to deploy Xerox WorkCentre printers.  Deploying is no problem but it always deploys the Xerox Print drive to double sided rather than single sided and then we have to save it.

How can I set the driver to single sided default on the deployment?  Setting the defaults on the sever first doesn't keep maintain the single sided for the client, it goes back to double sides.

Thanks

PrintSpooler hangs

$
0
0

Greetings!

I'm having a hard time troubleshooting our Print Spooler running on Server 2008 Standard SP2 x86 and was hoping someone might have some answers.

Symptoms:

Every day / every other day the spooler service will hang at around 13:00 to 14:00. If I try to open properties for a printer when it hangs, it produces the following error:

Printer properties cannot be displayed. There is not enough memory to complete this operation. Please close some programs and try again.

When you restart the service, event id 7011 is created:

A timeout (30000 milliseconds) was reached while waiting for a transaction response from the spooler service.

Eventually it stops and you can start it again. After this it works for a day or two.

I have tried creating some dumps with AdPlus:

http://pastebin.com/5qLMxPcS
http://pastebin.com/daZc0s1E
http://pastebin.com/d6SrNe30

Where can I go from here?


Users periodically cannot print unless printer is activated from the Windows Server 2008 R2 server first

$
0
0

We are running a print server on Windows Server 2008 R2 to manage our printers. At some point during the day, some, but not all, persons cannot send print jobs to any of the various printers. If I remote into the server and print a test page to a particular printer it will work fine, and only then can the affected users print on that printer. After a period of time, this recurs.

Going through the event viewer the event ID is 513, the category is "Routing print spooler command(s)", the OpCode is "Spooler Operation Failed", the general information supplied is "Group Policy was unable to add per computer connection [printer path and name]. Error code 0x7b. This can occur if the name of the printer connection is incorrect, or if the print spooler cannot contact the print server." The error code is occasionally 0x709.

Group Policy was unable to add per computer connection \\AROGSERVER\Central BW 3-Dell 2335. Error code 0x7b. This can occur if the name of the printer connection is incorrect, or if the print spooler cannot contact the print server.

printservice event id 322

$
0
0

Hi Guys,

Our clients is using Citrix to access published application and print server (clustered), both servers are running WIndows EE 2008 R2 All printers are published through GPO. 

Users are complaining that sometimes they are unable to print usually on HP and Ricoh printers. Printer status shows "Error-printing". We have to restart print spooler or restart the printer itself. Error occurs when they access Citrix and print from the published application.

Also, i check the prinservice logs i found this error.

Log Name:      Microsoft-Windows-PrintService/Admin
Source:        Microsoft-Windows-PrintService
Date:          22/04/2014 05:48:36 PM
Event ID:      322
Task Category: Publishing a printer in the Active Directory
Level:         Error
Keywords:      Active Directory,Classic Spooler Event
User:          
Computer:      
Description:
While attempting to publish the printer to the Active Directory directory service, Windows failed to publish property printMediaReady at LDAP://abc01.summit.local/CN=abc01V-Ricoh,CN=abc01V,CN=Computers,DC=summit,DC=local.  Error: 8007200d
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Microsoft-Windows-PrintService" Guid="{747EF6FD-E535-4D16-B510-42C90F6873A1}" />
    <EventID>322</EventID>
    <Version>0</Version>
    <Level>2</Level>
    <Task>33</Task>
    <Opcode>12</Opcode>
    <Keywords>0x8000000000001800</Keywords>
    <TimeCreated SystemTime="2014-04-22T09:48:36.938702800Z" />
    <EventRecordID>675</EventRecordID>
    <Correlation />
    <Execution ProcessID="11816" ThreadID="8740" />
    <Channel>Microsoft-Windows-PrintService/Admin</Channel>
    <Computer>abc01.summit.local</Computer>
    <Security UserID="S-1-5-21-1003221922-1059936719-3215705363-2109" />
  </System>
  <UserData>
    <CantPublishProperty xmlns:auto-ns3="http://schemas.microsoft.com/win/2004/08/events" xmlns="http://manifests.microsoft.com/win/2005/08/windows/printing/spooler/core/events">
      <Param1>printMediaReady</Param1>
      <Param2>LDAP://abc01.summit.local/CN=abc01V-Ricoh,CN=abc01V,CN=Computers,DC=summit,DC=local</Param2>
      <Param3>8007200d</Param3>
    </CantPublishProperty>
  </UserData>
</Event>


Anybody knows how to fix this issue? Thanks.


Printers added and shared without access to printer properties - Server 2012

$
0
0

On a Server 2012 domain controller, without the Print Management role installed, I have added a network printer through ‘Control Panel’ > ’Devices and Printers’, shared it through group policy, and the domain member computers are able to print to the shared printer. But the printer never showed up in ‘Devices and Printers’ folder on the server.

 

The problem comes in since there is no way to edit the settings of the printer. The print queue for the printer does show up in Device Manager. I right-click the printer and select ‘Properties’, open the ‘Settings’ tab, and follow the link that states, “Please go to the Devices and Printers folder to manage your printer”.  But this just opens up the ‘Devices and Printers’ folder which, does show/contain my printers.

 

If you are asking why the Print Management role is not used, It is because this system is self-contained and the most minimal features are installed on all computers for security compliance reasons. Therefore we typically just install the printers on the domain controllers (via Devices and Printers) and then share them via Group Policy to the small number of workstations on the segregated network.

 

Did the ability to bypass installation of a Print Management role, and still edit printer settings, change for Server 2012? (We were able to do this with Server 2008R2. However, I can’t find any specific Microsoft documentation describing the change.)

 

So to try to fix this issue on the affected system (from my explanation above), I installed the Print Management role but the printers I created in ‘Control Panel’ don’t show up in Print Management. I still have no way to access the printer settings. Do I have to reinstall the printers? How do I remove the old printers? Do I just remove the ‘Print queues’ from Device Manager?

 

I tried to replicate my issue on a test system domain controller, built with very similar installation scripts as the affected system above was. I added a printer via ‘Control Panel’ > ‘Devices and Printers’, shared them, and they do not show up. However, when I then install the Print Management role, the printers I created in ‘Control Panel’ now show up in Print Management. This is different than my affected system above.

 

If anyone could provide any insight on why this is happening it would be much appreciated!

 

Thanks,

Dan

PrintService Event ID 318 Errors

$
0
0

We have a variety of clients using our print server and connecting via Citrix to access published applications.

Our print server is Windows 2008 R2, our Citrix servers are Windows 2008 R2, our printers are mapped to the PCs via GPO and the PCs in question are all Windows 7 64-Bit SP1.

We are using the HP Universal Print Driver on our Print server v5.4 (yes I know there are newer versions available but this one has passed all of our internal testing) - this is used for all of our printers and works quite well on the Client side.

However, staff are reporting that when they connect to the published application and go to print through windows from the citrix server that they are being prompted to "Add a Printer".  If we have the staff member log out of their published app and log back in generally speaking they will hit another server and they'll be able to print just fine.

This problem occurs for all printers on a given PC when it happens, this includes printers mapped via GPO on the print server; locally installed printers that are connected via IP (legacy devices that we have not yet mapped to our print server); locally installed printers that are physically connected to the PC via USB cable - NONE of them map when the problem occurs.  We can have two staff connected to the same server, using the same mapped printer and one will have the issue and the other will not.

Looking through the event log, I have found the following information in the PrintService events, there appears to be two events one after the other related to the attempt to map the printer:

Failed to upgrade printer settings for printer \\CSR|print1\{1005AFC7-7255-4E66-B6A3-657C7458ED3D},604,LocalOnly driver C:\Windows\system32\spool\DRIVERS\x64\3\hpmdp118.dll. Error: 0. The device settings for the printer are set to those configured by the manufacturer.

Failed to upgrade printer settings for printer {1005AFC7-7255-4E66-B6A3-657C7458ED3D},604 driver HP Universal Printing PCL 6. Error: 1801. The device settings for the printer are set to those configured by the manufacturer.

I am presently at a loss on how to proceed.

Moving printers to consolidate servers without interrupting users [Windows 2003]

$
0
0

Greetings! 

How do I go about moving network printers served from ServerA to ServerB, decommission/shutdown ServerA, and be completely transparent to users without causing them the need to remap printers?

My company is still at Active Directory level Windows 2003 SP2, and has all of our printers on several Windows 2003 SP2 servers. I am in the midst to decommission several old servers and consolidate print servers and then upgrade the domain to Server 2012 levels.

Right now, a user may have a network printer setup so that it is listed as "Printer1 on ServerA"

I want it so that when I move the printers to ServerB, users can still use their already setup "Printer1 on ServerA", instead of having to map them with "Printer1 on ServerB". Although, any new printers added from the consolidation point forward to a users PC would be "Printer1 on ServerB".

My plan is to use my Windows 7 PC to:

  1. Use Print Management to migrate/export ServerA printers to a file.
  2. Use Print Management to migrate/import that ServerA printers file into ServerB. Using "Keep existing printers" in Import mode and "List All Printers" for List in the directory. [That would add ServerA's printers to ServerB while keeping ServerB's printers. But I'm a little unclear which option to use for List in the directory.]
  3. Shut down ServerA.
  4. In our AD DNS, delete ServerA's A record and then either (a) add an A record for ServerA using ServerB's IP address, or (b) add a CN record for ServerA to point to ServerB's FQDN. [I think (a) is the better option, right?]
  5. And then after the DNS refresh, the jobs should just come out of Printer1 on ServerA (as already listed/setup on my workstation) even though Printer1 now resides on ServerB.

I tried that plan last night, and things just didn't quite work out. My workstation said Printer1 on ServerA was Offline and I couldn't print to Printer1 on ServerA (which was imported onto ServerB) even though my DNS had ServerA with ServerB's IP.

For now I brought ServerA back online and people are working.

What am I missing or should be doing differently? Any issue with local security that would prevent one server to not accept commands directed to another servername? Thanks for your input!

Visual nutshell:

Printer1/ServerA ---> shutdown ServerA ---> Printer1/ServerB while those with Printer1/ServerA definitions on their workstations would still print.


Viewing all 1589 articles
Browse latest View live


<script src="https://jsc.adskeeper.com/r/s/rssing.com.1596347.js" async> </script>